CUASA employs full-time professional staff who are available to provide assistance and answer your inquiries. They can be found in the CUASA Office (2006 Dunton Tower), by phone at (613) 520-5607 or via email (see below or email the CUASA Office). CUASA’s staff are unionized under Unifor Local 567.

CUASA-Unifor 567 (CUASA Staff) 2015-2018 Collective Agreement


  • Chi Cheng Wat
      Chi Cheng WatCollective Bargaining Services Support Assistant


      Chi Cheng is the Collective Bargaining Support Services Assistant. Chi Cheng directly assists the Member Services and Communications Officer as well as the Chief Negotiator in bargaining and mobilization.

      Chi Cheng was an active rank-and-file member of CUPE 3902 and also the lead member organizer of a union drive in the retail sector in Toronto. In addition, Chi Cheng received training from the SEIU Union Organizer Apprenticeship Program.

    • Christal Côté
        Christal CôtéSenior Grievance & Arbitration Officer


        Direct Line: (613) 520-2600 x8329

        Christal is the in-house legal services professional responsible for representing the Association, and its members, at all stages of the grievance process and before various boards, administrative tribunals and arbitrators. Under the oversight of the Grievance Policy and Administration Committee and in collaboration with the President, Christal is also responsible for coordinating legal projects, developing grievance education and overseeing the Association’s grievance handling and representation services.

        Christal is licensed by the Law Society of Upper Canada (LSUC) and holds a P1 license; has a BA from the University of Manitoba; is a Mediator with a certificate in Advanced Negotiations; and graduated with honours from the LSUC accredited licensed paralegal program at Algonquin Careers Academy.


      • Deborah Jackson, CAP
          Deborah Jackson, CAPOffice Manager


          Direct Line: (613) 520-5607

          In addition to the day to day running of the CUASA Office, Deborah is responsible for CUASA’s finances, administering the mailing and membership lists, running CUASA elections and the loan of CUASA materials to members. Deborah has been with CUASA since 1999.

        • Lorne Berndt
            Lorne BerndtGrievance & Arbitration Services Support Assistant


            Lorne is the Grievance and Arbitration Services Support Assistant. Lorne will directly assist the Senior Grievance and Arbitration Officer as well as assist with providing support to the Grievance Policy and Administration Committee.

            Lorne holds a P1 License from the Law Society of Upper Canada, which he received shortly after graduating with honours from Algonquin Careers Academy (Ottawa) in 2013.

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