CUASA employs full-time professional staff who are available to provide assistance and answer your inquiries. They can be found in the CUASA Office (2003 Dunton Tower), by phone at (613) 520-5607 or via email (see below or email the CUASA Office). CUASA’s staff are unionized under Unifor Local 567.

CUASA-Unifor 567 (CUASA Staff) 2015-2018 Collective Agreement


  • Christal Côté
      Christal CôtéInterim Director / Senior Grievance & Arbitration Officer

      Email: [email protected]

      Direct Line: (613) 520-2600 x8329

      Christal is the in-house legal services professional responsible for representing the Association, and its members, at all stages of the grievance process and before various boards, administrative tribunals and arbitrators. Under the oversight of the Grievance Policy and Administration Committee and in collaboration with the President, Christal is also responsible for coordinating legal projects, developing grievance education and overseeing the Association’s grievance handling and representation services. She also serves as CUASA’s Interim Director.

      Christal is licensed by the Law Society of Upper Canada (LSUC) and holds a P1 license; has a BA from the University of Manitoba; is a Mediator with a certificate in Advanced Negotiations; and graduated with honours from the LSUC accredited licensed paralegal program at Algonquin Careers Academy.

    • Deborah Jackson, CAP
        Deborah Jackson, CAPOffice Manager

        Email: [email protected]

        Direct Line: (613) 520-5607

        In addition to the day to day running of the CUASA Office, Deborah is responsible for CUASA’s finances, administering the mailing and membership lists, running CUASA elections and the loan of CUASA materials to members. Deborah has been with CUASA since 1999.

      • Chi Cheng Wat
          Chi Cheng WatCollective Bargaining Support Services Assistant

          Email: [email protected]

          Chi Cheng is the Collective Bargaining Support Services Assistant. Chi Cheng directly assists the Member Services and Communications Officer as well as the Chief Negotiator in bargaining and mobilization.

          Chi Cheng was an active rank-and-file member of CUPE 3902 and also the lead member organizer of a union drive in the retail sector in Toronto. In addition, Chi Cheng received training from the SEIU Union Organizer Apprenticeship Program.

        • Josh Horton
            Josh HortonCommunications Assistant

            Email: [email protected]

            Direct Line: (613) 520-5608

            Josh is the Communications Assistant. Josh directly assists CUASA leadership with communication updates to the membership, as well as being responsible for updating and maintaining CUASA’s website and social media feeds.

            Josh holds a Master of Arts in Communication from Carleton University and a Bachelor of Arts (Honours) in Communication from Cape Breton University in his hometown of Sydney, NS.

          • Hadia Walhad
              Hadia WalhadAssistant to the Office Manager

              Email: [email protected]

              Direct line: (613) 520-5607

              Hadia is the Assistant to the Office Manager. She provides support in the day-to-day running of the CUASA office.

              Hadia is a Somali-Canadian community organizer, activist, and facilitator based in Ottawa on Algonquin Anishnaabeg land. A recent MA grad in Labour Studies at McMaster University, Hadia also holds a BA Honours in Human Rights with a minor in LAW from Carleton University. Hadia is interested in organizing around anti-racism/anti-Blackness, workers rights, precarious work, and inequalities within work spaces and society.

            • Phil McGarty
                Phil McGartyStudent Placement

                Phil McGarty has joined CUASA as a placement student from the Paralegal program at the Algonquin Careers Academy, working under the supervision of the Interim Director / Senior Grievance & Arbitration Officer.

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