CUASA employs full-time professional staff who are available to provide assistance and answer your inquiries. They can be found in the CUASA Office (2003 Dunton Tower), by phone at (613) 520-5607 or via email (see below or email the CUASA Office). CUASA’s staff are unionized under Unifor Local 567.

CUASA-Unifor 567 (CUASA Staff) 2018-2021 Collective Agreement


  • Christal Côté
    Christal Côté Interim Director / Senior Grievance & Arbitration Officer


    Direct Line: (613) 520-2600 x8329

    Christal is the in-house legal services professional responsible for representing the Association, and its members, at all stages of the grievance process and before various boards, administrative tribunals and arbitrators. Under the oversight of the Grievance Policy and Administration Committee and in collaboration with the President, Christal is also responsible for coordinating legal projects, developing grievance education and overseeing the Association’s grievance handling and representation services. She also serves as CUASA’s Director.

    Christal is licensed by the Law Society of Upper Canada (LSUC) and holds a P1 license; has a BA from the University of Manitoba; is a Mediator with a certificate in Advanced Negotiations; and graduated with honours from the LSUC accredited licensed paralegal program at Algonquin Careers Academy. Christal is currently a graduate student in the Master of Ethics and Legal Studies, Labour and Industrial Relations program at Charles Stuart University.

  • Deborah Jackson, CAP
    Deborah Jackson, CAP Office Manager


    Direct Line: (613) 520-5607

    In addition to the day to day running of the CUASA Office, Deborah is responsible for CUASA’s finances, administering the mailing and membership lists, running CUASA elections and the loan of CUASA materials to members. Deborah has been with CUASA since 1999.

  • Josh Horton
    Josh Horton Member Services and Communications Officer


    Direct Line: (613) 520-5608

    Josh’s primary responsibilities are member development, mobilization and organization, day-to-day services to members, committee support, and both internal and external communications on behalf of the Association, including the CUASA website and social media feeds.

    Josh holds a Master of Arts in Communication from Carleton University, and a Bachelor of Arts (Honours) in Communication from Cape Breton University in his hometown of Sydney, NS. He is currently enrolled in a Professional Writing Certificate specializing in Marketing and Public Relations from the University of Calgary.

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